Privacy Policy

Last Updated: November 19, 2025

Mod Works

4738 Custom Boulevard, Maker District
San Francisco, CA 94107
United States

Our Commitment to Your Privacy

At Mod Works, we recognize that your privacy matters. This Privacy Policy describes how we collect, use, protect, and handle your personal information when you visit our website and interact with our services.

We are committed to maintaining the trust you place in us when sharing your information. We process your data responsibly and in compliance with applicable privacy regulations.

This policy applies to all visitors and users of our website and describes our practices regarding data collection, usage, and your rights concerning your personal information.

Information We Collect

What Personal Data We Collect

We collect different types of information depending on how you interact with our website:

  • Contact Information: When you submit a contact form, we collect your name, email address, and any message or inquiry details you choose to provide.
  • Technical Information: We automatically collect certain technical data including your IP address, browser type, device information, operating system, and referring website addresses.
  • Usage Data: Information about how you navigate and interact with our website, including pages visited, time spent on pages, links clicked, and other engagement metrics.
  • Cookie Data: Information stored through cookies and similar technologies, subject to your consent preferences. See our Cookie Policy for detailed information.

How We Collect Your Data

We collect information through various methods:

  • Direct Submissions: When you voluntarily provide information through our contact forms or other interactive features on our website.
  • Automated Technologies: Through cookies, web beacons, and similar tracking technologies that collect information about your browsing behavior automatically.
  • Analytics Services: Through third-party analytics tools that help us understand website performance and user behavior patterns.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you provide explicit consent for specific processing activities, such as accepting cookies for analytics and advertising.
  • Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services, security, and fraud prevention.
  • Legal Obligations: When we need to comply with legal requirements or respond to lawful requests from authorities.

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

  • Contact form submissions are retained for up to 24 months to address inquiries and maintain service quality records.
  • Technical and usage data collected through analytics may be retained for up to 26 months for statistical analysis purposes.
  • Cookie data retention varies by cookie type and is controlled through your browser settings and our cookie preferences.
  • Data required for legal compliance or dispute resolution may be retained for longer periods as required by law.

How We Use Your Data

Primary Uses

We use your personal data for the following purposes:

  • Responding to your inquiries and providing customer support through the information you submit via contact forms.
  • Operating and maintaining our website, ensuring its functionality, security, and optimal performance.
  • Understanding how visitors use our website to improve user experience, content, and service offerings.
  • Detecting and preventing fraud, security breaches, and other malicious activities that could harm you or our business.

Data Sharing with Third Parties

We may share your information with trusted third parties in the following circumstances:

  • Service Providers: We work with third-party companies that provide website hosting, analytics, and other technical services. These providers only access data necessary to perform their functions.
  • Legal Requirements: We may disclose information if required by law, legal process, or to protect our rights, property, or safety, or that of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties for their marketing purposes.

Marketing Communications

Currently, we do not send promotional marketing emails. If we introduce marketing communications in the future, we will only send them to individuals who have explicitly opted in, and we will provide clear unsubscribe options in every message.

Analytics and Website Improvement

We use analytics tools to understand how visitors interact with our website. This helps us identify areas for improvement, understand which content resonates with our audience, and optimize the overall user experience. All analytics data is processed in accordance with your cookie preferences.

Data Protection Measures

Security Measures in Place

We implement appropriate technical and organizational security measures to protect your personal data:

  • Secure socket layer (SSL) encryption for data transmission between your browser and our servers.
  • Regular security assessments and updates to protect against vulnerabilities and emerging threats.
  • Restricted access controls ensuring only authorized personnel can access personal data.
  • Secure backup systems to prevent data loss and ensure business continuity.

Data Encryption and Storage

All personal data collected through our website is encrypted during transmission using industry-standard SSL/TLS protocols. Data at rest is stored on secure servers with appropriate access controls and encryption measures. We work with reputable hosting providers who maintain high security standards and compliance certifications.

Access Controls and Monitoring

Access to personal data is limited to authorized personnel who need it to perform their job responsibilities. We maintain detailed access logs and regularly review them for unusual activity. All team members with data access receive training on data protection principles and our privacy policies.

Breach Notification Procedures

In the unlikely event of a data breach that affects your personal information, we will notify affected individuals and relevant authorities in accordance with applicable laws. We maintain an incident response plan to quickly identify, contain, and remediate security incidents while minimizing potential harm.

Your Privacy Rights

Right to Access Personal Data

You have the right to request access to the personal data we hold about you. We will provide you with a copy of your data in a commonly used electronic format. This includes information about what data we collect, how we use it, and with whom we share it.

Right to Rectification and Erasure

You can request correction of inaccurate or incomplete personal data. You also have the right to request deletion of your personal data when:

  • The data is no longer necessary for the purposes for which it was collected
  • You withdraw consent and there is no other legal basis for processing
  • You object to processing and there are no overriding legitimate grounds
  • The data has been unlawfully processed

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format. You can also request that we transmit this data directly to another service provider where technically feasible.

Right to Object to Processing

You have the right to object to processing of your personal data when we rely on legitimate interests as the legal basis. This includes objecting to profiling and direct marketing. Upon receiving your objection, we will stop processing your data unless we have compelling legitimate grounds that override your interests.

How to Exercise These Rights

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within one month, though this may be extended by two additional months for complex requests. We may need to verify your identity before processing certain requests to ensure data security.

There is no fee for exercising these rights, though we may charge a reasonable fee for manifestly unfounded or excessive requests, particularly repeated requests.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

  • Avoid filling out contact forms, account registrations, or any data-submitting features on our website.
  • Disable cookies through your browser settings. See our Cookie Policy for detailed instructions on managing cookie preferences.
  • Contact us directly to request the deletion of any previously shared personal data. We will process your request promptly in accordance with applicable laws.

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

For data deletion requests, we may need to verify your identity and retain certain information as required by law or for legitimate business purposes such as resolving disputes or enforcing our agreements.

Questions About Your Privacy?

If you have questions about this Privacy Policy, wish to exercise your rights, or need assistance with privacy-related matters, please contact us:

info@mod-wo-rks.com +1 (415) 827-4593
Contact Us